Shipping Policy

This Shipping Policy explains how, when and where GSP Horizon — operating under the trade name Positive Charge — dispatches orders placed through positivecharge.in. This policy applies to every order and must be read together with our Terms of Service, Return and Refund Policy, and Privacy Policy.

Last updated: 18 July 2026

1. Who we are

Seller: GSP Horizon (Partnership) Trade name: Positive Charge Registered address: Plot 231, Kakinada Industrial Area, Ramanayyapeta, Kakinada, Andhra Pradesh 533005, India GSTIN: 37ABEFG5094K1ZY Email: contact@gsphorizon.com Phone: +91 79957 72226

2. Current status

positivecharge.in is in a pre-launch phase. At the time this policy is published, no product is being dispatched from any location. This policy will apply to every order from the moment we begin accepting paid orders through the site. Waitlist signups do not result in any dispatch and are not covered by this policy.

3. Where we ship

We ship only within the Republic of India, to residential and commercial addresses inside serviceable pincodes.

We do not ship, forward or arrange delivery to:

• Any address outside India, including APO and FPO addresses;
• P.O. Box addresses or general-delivery counters;
• Pincodes that our courier partners classify as non-serviceable, temporarily suspended, or restricted;
• Addresses that our fraud or risk checks flag as high-risk;
• Any address that the customer has not provided in full, including missing pincode, area, or landmark.

Serviceability is checked at checkout on a pincode basis. If an order slips through to a non-serviceable pincode, we reserve the right to cancel the order and refund the amount paid to the original payment method under our Return and Refund Policy.

4. Order processing and dispatch

Orders are processed on business days only. Business days means Monday to Friday, excluding public holidays observed in Kakinada, Andhra Pradesh.

• Order confirmation. Every order goes through an internal payment, address and stock check. A written order confirmation, sent by email, is required before any order is treated as accepted.
• Dispatch window. Confirmed orders are dispatched within one to three (1–3) business days from the date of the confirmation email, unless a longer window is disclosed on the product page or at checkout.
• Dispatch cut-off. Orders confirmed after 3:00 PM IST or on a non-business day are treated as received on the next business day for dispatch-window purposes.

Dispatch windows are estimates only. Circumstances beyond our reasonable control — including stock verification, batch-quality checks, or seasonal load — may extend them.

5. Delivery timelines

Once dispatched, orders are typically delivered to serviceable pincodes within the following indicative windows:

• Metro cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — 2 to 4 business days.
• Tier-2 cities and state capitals — 3 to 5 business days.
• Non-metro, remote or hill locations — 5 to 8 business days.
• North-East India, Andaman & Nicobar Islands, Lakshadweep, Kashmir Valley, Ladakh — 7 to 12 business days, subject to serviceability.

All delivery timelines above are estimates, not commitments. We do not guarantee delivery by any specific date and are not liable for any delay outside our reasonable control, including delays caused by our courier partners, local infrastructure, weather, protests, strikes, regulatory action, or any other event covered by the force-majeure clause of our Terms of Service.

6. Shipping charges

Shipping charges are calculated at checkout and displayed before you confirm your order. Charges depend on the delivery pincode, order weight, and applicable promotions. We may run free-shipping promotions from time to time, subject to their published terms. Shipping charges paid on the original order are non-refundable unless the return is due to our error, as set out in our Return and Refund Policy.

Any additional fees imposed by the customer's local authority, apartment security desk, or building management are the customer's responsibility.

7. Courier partners

We use reputable third-party courier services and aggregators to deliver orders. These currently include, but are not limited to, Shiprocket, Delhivery, Xpressbees, DTDC, and Blue Dart. The specific courier assigned to an order is selected on the basis of serviceability, transit time, and reliability, and may change without notice.

By placing an order, you consent to the sharing of your name, delivery address, phone number and order reference with the courier partner selected for that shipment, as described in our Privacy Policy. The courier partner processes the delivery under its own terms of service, which apply to the delivery step.

8. Order tracking

Once an order is dispatched, we email you a tracking link along with the courier name and Air Waybill (AWB) number. Tracking data is updated by the courier and typically becomes active within 24 hours of dispatch. If your tracking link does not update within 48 hours, please write to contact@gsphorizon.com with your order number so we can investigate.

9. Your responsibility for the delivery address

You are solely responsible for providing:

• A complete and accurate delivery address, including flat or house number, street, area, landmark, city, state, and PIN code;
• A working mobile number at which the courier can reach you or your representative during delivery attempts;
• Any additional access instructions required to complete the delivery, such as building entry codes, gate-security details or an alternate contact.

If a delivery fails, is delayed, or is returned to us because the address or contact details you provided are incorrect, incomplete, or unreachable, or because no one is available to accept the delivery after multiple attempts, the delivery failure is at your risk and cost, and the provisions of Section 10 apply.

10. Failed delivery, RTO and re-shipping

Our courier partners typically attempt delivery up to three (3) times on business days. If all three attempts fail, or if the shipment is refused at your address, the shipment is marked Return to Origin (RTO) and travels back to us. In such cases:

• We will contact you at the email address on file within seven (7) business days of receiving the RTO to confirm your instructions.
• If you wish us to re-ship the order, you must pay a fresh forward-shipping charge, calculated at the same rate as the original order. Re-shipping cannot be initiated until the fresh shipping charge is received.
• If you request a refund instead, we will refund the order amount to the original payment method, minus the original shipping charge, an RTO handling fee equal to the original shipping charge, and any payment-gateway fees incurred, all in accordance with our Return and Refund Policy.
• If we do not receive instructions from you within thirty (30) days of the RTO reaching us, we may treat the order as abandoned. No refund is payable on abandoned orders.

11. Cash on Delivery (COD)

Where COD is offered, the following applies in addition to the terms above:

• COD is available only for serviceable pincodes and only up to an order value threshold displayed at checkout.
• A small non-refundable COD handling fee may apply.
• COD orders must be paid in full in cash or, where the courier supports it, via UPI on delivery to the courier representative. Post-dated cheques or other instruments are not accepted.
• A customer who refuses to accept, or fails to pay for, a COD order at the point of delivery may have COD disabled on their phone number and shipping address for all future orders, at our sole discretion, without notice.
• Repeated COD refusals, chargeback attempts, or fraudulent orders may result in a permanent ban on service to the associated phone numbers, email addresses, and shipping addresses.

12. Damaged or tampered shipments

If your shipment reaches you with visible damage or tampering to the outer packaging:

• Refuse the delivery if you are given the opportunity, and note the reason with the courier representative;
• If the delivery has already been accepted, do not open the sealed product;
• Photograph the outer packaging, the courier waybill and the product immediately;
• Email contact@gsphorizon.com within forty-eight (48) hours of delivery with the photographs, your order number, and a description of the damage.

Damaged shipments reported within this window and meeting the conditions of our Return and Refund Policy are eligible for a replacement or a refund at our discretion. Damage reported after 48 hours cannot be attributed to transit and is not eligible under this section.

13. Lost shipments

A shipment is treated as lost in transit only when the courier partner formally issues a "shipment lost" or equivalent classification. If our tracking shows no meaningful movement for fifteen (15) consecutive business days after dispatch, please write to contact@gsphorizon.com with your order number. We will:

• Investigate with the courier partner;
• Where the courier confirms the loss, initiate a replacement or a refund to the original payment method at our discretion, in accordance with our Return and Refund Policy;
• Where the courier records the shipment as delivered but you dispute delivery, request a Proof of Delivery (POD) from the courier before determining the outcome. If the POD supports delivery to the address on file, the shipment is treated as delivered and no refund is due.

14. Storage during transit and after delivery

Element 1 is a nutraceutical drink mix packed in moisture-sensitive sachets. We use food-grade primary and secondary packaging, including a tamper-evident outer seal, to protect the product during transit. However:

• We do not control the vehicles, warehouses, or handling standards of the courier partners;
• We do not guarantee any specific temperature or humidity during transit;
• Once the shipment is delivered, you are responsible for storing the product in accordance with the on-pack instructions.

Storage-related deterioration after delivery is not a valid basis for a return under our Return and Refund Policy.

15. Expiry and shelf life

Every unit we dispatch will have a minimum of six (6) months remaining before the printed expiry date. Products dispatched with more limited remaining shelf life will be marked as such on the product page or at checkout.

16. International shipping

We do not currently ship internationally. Orders placed for delivery outside India will be cancelled and refunded. Requests to consolidate, forward, or re-ship an Indian delivery to an international address through a third-party freight forwarder are entirely at the customer's risk, and any statutory rights of the customer against us end at the Indian delivery address.

17. Force majeure and delay

We are not liable for any delay or non-delivery caused by events beyond our reasonable control, including but not limited to: courier network disruption, courier strike, transport shutdown, cyclones, floods, earthquakes or other natural disasters, pandemics, war or civil unrest, regulatory action (including FSSAI, GST, customs or state government orders), power outages, IT infrastructure failure, or any state-imposed movement restriction. Where a force-majeure event materially affects an order you have placed, we will make reasonable efforts to contact you and offer a revised timeline, replacement, or refund at our discretion.

18. Our right to cancel or refuse a shipment

Positive Charge reserves the right, in its sole discretion and without prior notice, to cancel any order or refuse to ship to any address where:

• The delivery pincode is or becomes non-serviceable;
• The order fails our fraud, risk, or address-verification checks;
• The customer has a history of COD refusals, chargebacks, harassment of our service team, or breach of our Terms of Service;
• The order is placed for a re-sale purpose without our written consent;
• Applicable law prohibits us from dispatching to that address at that time.

In each case, any amount already paid will be refunded to the original payment method in accordance with our Return and Refund Policy.

19. Governing law and jurisdiction

This policy is governed by the laws of the Republic of India and forms part of the Terms of Service. Any dispute arising out of, or in connection with, shipping is subject to the dispute-resolution provisions of the Terms of Service, including arbitration seated at Kakinada, Andhra Pradesh, and the exclusive jurisdiction of the competent courts in Kakinada, Andhra Pradesh for all matters not resolvable by arbitration.

20. Contact

For any question relating to this Shipping Policy, contact:

GSP Horizon (Partnership) Plot 231, Kakinada Industrial Area, Ramanayyapeta, Kakinada, Andhra Pradesh 533005, India.

Email: contact@gsphorizon.com Phone: +91 79957 72226