Return and Refund Policy

Positive Charge is a trade name of GSP Horizon, a partnership firm registered in Kakinada, Andhra Pradesh, India. This Return and Refund Policy governs all products purchased through positivecharge.in.

Last updated: 18 July 2026

Current status of the store

Positive Charge is in a pre-launch phase. No products are currently being sold or dispatched. This policy is published in preparation for our first product launch. Once we begin accepting paid orders, this policy will govern every sale made through positivecharge.in unless replaced by a written, superseding version published on this page.

Category of the goods we sell

Our products are classified as Nutraceuticals under FSSAI Category 13.6. Consumables of this category are, by their nature, sensitive to storage conditions, tampering and hygiene. For the safety and protection of every customer, opened, tampered with, partially consumed, or otherwise non-original-packaging items cannot be returned under any circumstances.

When we accept a return

We will only consider a return request when all of the conditions below are met, and the request is raised within forty-eight (48) hours of the confirmed delivery time recorded by the courier:

1. The item was damaged in transit — the outer packaging or the product's tamper-evident seal is visibly damaged when you receive it.
2. The item is defective — the sealed product does not match its stated description at the time of purchase (for example, missing sachets inside the sealed pack, or a foreign object inside a sealed sachet).
3. The wrong item was shipped — you received a product that is different from what you ordered.
4. The order is incomplete — one or more items from a multi-item order are missing from the shipment.

For a return to qualify, all of the following must also be true:

• The product must be completely unopened, unused and in its original sealed condition, with all outer seals, individual sachets, labels and packaging intact.
• The original tax invoice or order confirmation email is provided.
• Clear photographs of the outer packaging, the sealed product and the specific issue accompany the request.

Items we do not accept for return

Under no circumstances will we accept returns of the following:

• Opened, partially used, or resealed products of any kind.
• Products where the outer wrap or the tamper-evident seal has been broken.
• Products purchased on sale, at a discount, or through any promotional offer, bundle, giveaway or subscription.
• Gift cards, digital products, credits, or store credit.
• Products damaged after delivery due to customer misuse, improper storage, exposure to heat, moisture or contamination, or accident.
• Products returned to us without first receiving a written return authorisation from our team.
• Products received more than 48 hours after our recorded delivery time without a documented courier delay or written communication from us during that window.

How to raise a return, complaint or damaged-shipment claim

To initiate a return or complaint, email contact@gsphorizon.com within 48 hours of delivery with the following information:

1. Your full name and order number.
2. The date and time the product was received.
3. A clear written description of the issue.
4. Clear photographs of the outer packaging, the sealed product and the specific defect, damage, wrong item or missing item.

Do not ship the product back to us before receiving written confirmation and a return authorisation number from our team. Products returned to us without a return authorisation will not be accepted, will not be inspected, and will not be refunded. We are not liable for any product shipped to us without prior authorisation.

If your return is authorised, we will provide return-shipping instructions and the correct return address. Return shipping is at our cost only when the return is due to our error — damage in transit, defect, or wrong item shipped. In all other authorised cases, return shipping is at the customer's cost, and the customer bears the risk of loss or damage during the return shipment.

Refunds

Once we receive and physically inspect the returned item, we will email you to confirm whether a refund has been approved.

• If approved, the refund will be issued to the original payment method used for the order.
• The refund will be initiated within ten (10) business days of return acceptance.
• Depending on your bank or payment processor, credit may take an additional five to ten (5–10) business days to reflect in your account.

Positive Charge does not issue cash refunds and does not refund to alternative bank accounts or payment methods. If the original payment method is no longer active, we may require bank details and additional identity verification to process a direct transfer, and reserve the right to delay processing until that verification is complete.

Shipping charges paid on the original order are non-refundable unless the return is due to our error.

Replacements and exchanges

Where a return is authorised for a damaged, defective, or wrong item, we may — at our sole discretion — offer a replacement in place of a refund, subject to stock availability. Direct exchanges (trading one product for another) are not offered. To exchange, complete an authorised return of the original item and place a new order for the replacement.

Order cancellations

You may cancel an order at no charge only if it has not yet been dispatched. Once an order has been dispatched, it cannot be cancelled and is treated as a delivered order governed by the return conditions above.

To cancel, email contact@gsphorizon.com with your order number as early as possible after placing the order. Requests received after dispatch will be declined.

Product safety

Do not consume any product that appears damaged, tampered with, past its printed expiry date, or shows any sign of contamination or altered odour, colour or texture. Discontinue use immediately and contact us at contact@gsphorizon.com. We take every genuine product-safety concern seriously and will address it in accordance with applicable food safety regulations.

Our right to refuse

Positive Charge reserves the right to refuse any return, refund, replacement, or cancellation request that, in our reasonable assessment, does not meet the conditions set out in this policy. We further reserve the right to flag accounts, decline future orders, and refuse service to customers who submit repeated, unsubstantiated, or fraudulent return, chargeback or complaint requests.

No warranty beyond statutory rights

To the maximum extent permitted by applicable Indian law, all products are sold "as is" and Positive Charge and GSP Horizon disclaim all implied warranties, guarantees or conditions beyond those required by statute. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 and other applicable Indian consumer protection laws.

Governing law and jurisdiction

This policy is governed by the laws of the Republic of India. Any dispute arising out of, or in connection with, this policy, an order, or any transaction with Positive Charge shall be subject to the exclusive jurisdiction of the competent courts in Kakinada, Andhra Pradesh, without prejudice to any competing jurisdiction available to a consumer under the Consumer Protection Act, 2019.

Changes to this policy

Positive Charge may amend this policy at any time by publishing an updated version on positivecharge.in. The version in effect at the date and time your order is placed is the version that governs that order. It is your responsibility to review this policy each time before placing an order.

Contact

For any question relating to this policy, or to raise a return, complaint, or cancellation, contact:

GSP Horizon (Partnership) Plot 231, Kakinada Industrial Area, Ramanayyapeta, Kakinada, Andhra Pradesh 533005, India.

Email: contact@gsphorizon.com Phone: +91 79957 72226 GSTIN: 37ABEFG5094K1ZY